Company Name: Shri Balaji Fashions
Last Updated: 28 October 2026
1. Overview
Shri Balaji Fashions specialises in customised apparel made according to individual customer requirements.
Since many products are personalised, our return and refund conditions differ from those for standard, non-customised products.
We aim to resolve genuine product and order issues fairly and in accordance with applicable consumer protection laws in India.
2. Non-Returnable Customised Products
Returns or exchanges are generally not accepted for the following reasons:
- Change of mind after placing an order.
- Incorrect size selected or supplied according to the customer’s approved specifications.
- Incorrect spelling, text, logo, artwork, or print placement that was approved by the customer.
- Colour or appearance differences attributable to normal screen settings or reasonable material variations.
- Customer preference changes after production has begun.
Customers should carefully verify their size selections, design proofs, quantities, colours, and customisation details before giving final approval.
These exclusions do not apply where a return, replacement, refund, or other remedy is required by applicable law.
3. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incorrectly supplied, or materially different from the confirmed order, please contact us as soon as possible, preferably within 48 hours of delivery.
To help us investigate, please provide:
- Your order number.
- A description of the issue.
- Clear photographs or videos showing the product and the problem.
- Photographs of the packaging, where relevant.
We will review the information and may request additional details or inspection of the product.
If the claim is verified, we will offer an appropriate remedy, which may include repair, replacement, a refund, or another legally appropriate resolution, depending on the circumstances and applicable law.
4. Cancellation Before Production
Customers who wish to cancel an order must contact us as soon as possible.
If production has not started, cancellation may be accepted after our team confirms the request and reviews any costs already incurred.
Any eligible refund will be processed using the original payment method where practicable, or another mutually agreed lawful method.
5. Cancellation After Production Begins
Once customised production has started, cancellation may not be possible because materials, printing, labour, and other costs may already have been incurred.
Refund eligibility will depend on the circumstances, the work completed, the terms agreed at the time of purchase, and applicable law.
Nothing in this section removes any statutory rights a customer may have.
6. Refund Processing Time
Once a refund is approved, we will initiate it within 5–7 business days, unless a different period is communicated to the customer.
The time taken for the refunded amount to appear in the customer’s account depends on the bank, card issuer, payment gateway, or other payment provider.
Any refund amount and applicable deductions, if legally permitted, will be communicated before processing.
7. Shipping Charges
Original shipping charges may be non-refundable for customer-requested cancellations or returns where permitted by applicable law.
Where a refund or replacement is due because of a verified error or defect attributable to us, shipping costs will be handled appropriately in accordance with the circumstances and applicable law.
8. Missing Items and Quantity Discrepancies
If an order contains fewer items than confirmed or has an incorrect product quantity, notify us as soon as possible, preferably within 48 hours of delivery.
We will compare the order confirmation, production records, and available delivery evidence before determining an appropriate resolution.
9. Refunds for Undelivered Orders
If an order cannot be delivered and is returned to us, we will review the circumstances, including the reason for non-delivery and whether the customer or courier was responsible.
Any refund, re-dispatch, or other resolution will be determined in accordance with the agreed order terms and applicable law.
10. How to Request a Return or Refund
To submit a request:
- Contact us through our official email or WhatsApp number.
- Provide your order number and registered contact details.
- Explain the issue and attach supporting photographs or videos where relevant.
- Wait for our team to review your request and provide the next steps.
Please do not return products without first receiving instructions from our team.
11. Contact Information
For refund, return, or cancellation requests, contact us:
Business Name: Shri Balaji Fashions
Email: orders.ecom.sbf@gmail.com
Phone/WhatsApp: +91 96777 44455
Address: 101- E BSS ROAD, Uthukuli Rd, Palayakadu, Tiruppur, Tamil Nadu 641601, India